Refund & Dispute Policy

1. Refund Policy

1.1 14-Day Free Trial

We offer a 14-day free trial with full access to all features. No credit card required. This allows you to evaluate the service before committing to a paid subscription.

1.2 Subscription Refunds

Due to the nature of our SaaS (Software as a Service) product:

• No refunds for partial months or unused time within a billing period
• Pro-rated refunds may be considered in exceptional circumstances at our sole discretion
• Refunds for technical issues preventing service use will be evaluated on a case-by-case basis

1.3 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Access continues until the end of your current billing period
• No further charges will be made
• You can export your data within 30 days of cancellation
• After 30 days, your data may be permanently deleted

2. Dispute Resolution Process

2.1 Payment Disputes

If you believe you have been incorrectly charged, please contact us immediately:

2.2 Dispute Investigation

Upon receiving a dispute, we will:

1. Acknowledge receipt within 24 hours
2. Review your account and transaction history
3. Investigate the claim thoroughly
4. Respond with a resolution within 5 business days
5. Process any approved refunds within 7-10 business days

2.3 Chargeback Policy

If you initiate a chargeback with your bank or card issuer:

• Your account may be immediately suspended pending investigation
• We encourage contacting us first before filing a chargeback
• Fraudulent chargebacks may result in account termination and legal action
• Legitimate disputes will be resolved fairly and promptly

3. Service-Related Disputes

3.1 Technical Issues

If you experience technical problems preventing normal use of the service:

• Contact support@zinithxpro.com immediately
• Provide detailed information about the issue
• We will work to resolve the issue within 24-48 hours
• Service credits may be issued for prolonged outages (at our discretion)

3.2 Feature or Performance Complaints

For concerns about features or service performance, contact support@zinithxpro.com. We value your feedback and continuously improve based on customer input.

4. Data Protection Disputes

For disputes related to personal data or privacy (under POPIA):

5. Escalation Process

If you are not satisfied with the initial resolution:

1. Request escalation to our Disputes Manager via disputes@zinithxpro.com
2. Provide your case reference number and detailed explanation
3. Management will review and respond within 3 business days
4. If still unresolved, you may pursue legal remedies under South African law

6. Fraud Prevention

We take fraud seriously. Suspected fraudulent activity will result in:

• Immediate account suspension
• Investigation and reporting to relevant authorities
• No refunds for confirmed fraudulent transactions
• Potential legal action and criminal charges

7. Contact Information